First Class Aerospace Job Description: Client Service Advisor

First Class Aerospace’s mission is to create luxurious aircraft upgrades with meticulous detail so aircraft owners can enjoy and share the privilege of flight.

FULL-TIME Client Service Advisor
Leesburg International Airport Leesburg, FL 34788
(No work-at-home opportunity. We believe in-person teamwork is best)

The First Class Aerospace team is growing and we have an opening for a hungry, humble and talented person to join us as a Client Service Advisor. The purpose of the position is to provide our busy prospects and clients with outstanding service so they can enjoy the creation of luxury upgrades upgrade for their aircraft.

This is a great opportunity for someone to continue a well-paying career from their skills at one of the top private aircraft paint and interior studios in the nation. We are completing beautiful, high-end paint and interior work on a variety of aircraft.

"Ideal" Candidates will have the following experience and skills:

• Highly organized and detail-oriented. Able to prioritize and multi-task in a fast-paced work environment.
• Enjoy working as a team player to help clients and team members. Cheerful, energetic.
• Have managed the day-to-day functions and performed the admin functions of a busy office.
• Have performed these functions in a similar service or manufacturing business.
• Have good writing ability; proper grammar and spelling for some grant writing. Proficiency in Word, Excel, PowerPoint.
• The ability to problem-solve is extremely important; we are a small team with limited training capabilities. You must have a high level of initiative and self-direction.

• Residence within driving-distance of Leesburg, FL. No work-from-home opportunity unless there is an emergency.
• Accustomed to reporting to and working closely with upper management in a professional atmosphere.
• Preferred candidates will have aviation/aircraft knowledge.

• Ok; it's been really serious. We do like to have fun! We have frequent lunches, celebrations and get to work at an active airport around cool airplanes and pilots.

Expectations

For people considering our services:

• Aircraft owners are very busy. In order for them to schedule service, we need to be responsive and thorough with follow-up. Leads must be entered in our CRM and maintained until the prospects are ready to schedule service. The client services advisor will make calls and emails to help our prospects book service. This may include coordinating interior, paint and other services at our facility.

For clients:

• Clients must be given clear communication throughout the upgrade process. Progress photos are sent every few days to keep them engaged in the process.
• Materials, supplies and work order scope must be monitored. Since we have so many touch-points and customizations, it’s important to work with the Technicians to ensure that all the client requests and customizations are being completed.
• Problems should be considered opportunities to make the aircraft better for our clients and done so simultaneous with the aircraft interior upgrade to minimize downtime.

For motivated individuals, we offer:

• EXPERIENCE: Work on the most complex and challenging projects in our specialty.
• ADVANCEMENT: We are growing at our Leesburg, FL location and expanding outside of this location as well. 
• COMPENSATION: We pay well, commensurate with your experience and your cultural fit. We include Health benefits, Teledoc, Vision, Dental and retirement benefits (soon) such as 401(k) as well.

Requirements:

• Upholding the core values of First Class Aerospace. 
  • • We love meticulous details.
    • Deadlines matter.
    • Teamwork is key.
    • We get you there safely.
    • We love to help.
• Highly organized and detail-oriented. Able to prioritize and multi-task in a fast-paced work environment.
• Acting as a professional and using basic work ethics.
• Coming to work on time every day with appropriate attire and attitude.
• A high level of initiative and self-direction.

• Age 18 or older, Valid driver license, Reliable transportation
• Any offer of employment is contingent upon passing pre-employment requirements, including drug screen, criminal background check, reference check and functional physical.

To learn more about our organization, please see our website at www.FirstClassAerospace.com.

First Class Aerospace is an Equal Opportunity/Affirmative Employer